Replacement Only:
- We do not accept direct returns for any items.
- If an item is found defective or damaged at the time of unboxing, a replacement will be provided.
- Customers must record a short video while opening the package showing the item’s condition and send it to gondwanacraft@gmail.com.
- The product package opening video is required to verify the issue.
Refund Conditions:
- Refunds are only available if the order is cancelled before it leaves the shop/warehouse.
- Once the order has been shipped, no refund will be processed; only replacements for defective/damaged items as verified via video.
Non-Replaceable Items:
- Custom-made or personalised items delivered in intact and undamaged condition.
- Products damaged due to customer handling or without valid unboxing video proof.
Process for Replacement:
- Contact our support team immediately after receiving the item at +91 7588762150 or gondwanacraft@gmail.com.
- Send a video showing the defective/damaged item as proof.
- Once verified, the replacement item will be shipped at the earliest.
Support Contact:
- Phone: +91 7588762150
- Email: gondwanacraft@gmail.com
- Support Hours: Monday to Friday, 11:00 AM – 5:00 PM IST
Order Cancellation
- Orders can be cancelled within 24 hours of placement only.